7391X VCE Exam Software

7391X - Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

He Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam (7391X) is a requirement to earn the ACIS - Avaya Aura Call Center Elite and Call Center Elite Multichannel credential.

This exam has 68 questions and the minimum passing score is 66% (45 of 68 correct). The candidate has 90 minutes to complete this exam.

Exam Objectives:

 The exam covers the following learning objectives: 

• Describe components for Call Center Elite and Call Center Elite Multichannel.
• Set up the features and capabilities of Avaya Aura® Communication Manager in call centers.
• Plan and configure resources for call centers.
• Plan and configure vectors in call centers for handling calls.
• Describe network routing.
• Describe Basic Call Management.
• Prepare to install Avaya Aura Call Center Elite Multichannel server applications.
• Describe the components for Call Center Elite Multichannel.
• Utilize the configuration server for Call Center Elite Multichannel.
• Describe the Call Center Elite Multichannel Desktop
• Describe and configure the types of contacts available in Call Center Elite Multichannel.
• Configure call routing to agents using the Interaction Data Server.
• Explain the reporting capabilities available from Avaya Aura® Communication Manager.
• Configure and use real-time and historical reports for Avaya Aura® Call Center Elite Multichannel.

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